Legal
Terms of use
These terms cover the website. The terms that cover a stay are separate, longer, and the ones that actually bind a booking.
This site is a publication: a description of a building, its rooms, its kitchens and its water, written by the company that built them. Reading it creates no agreement about a stay. That happens at the point a confirmation is issued, under the booking terms.
By using the site you accept what follows. It is short because the site asks little of you: there is no account to open and nothing to subscribe to in order to read a page.
Who publishes this site
This site is published and operated by CLICK-MART LIMITED, incorporated in England and Wales on 17 May 2022, company number 14111937, D-U-N-S 228941507, registered office 124 Islwyn Road, Cross Keys, Newport, Wales, NP11 7QJ, United Kingdom. The director is Maryam Nadeem.
The same company is the building developer of record for Dunara and its operator. Where this site says “we”, it means that company.
Correspondence about the site, including a correction, a press request or a security report, reaches a person at [email protected].
Using the site
You may read, print and save pages for your own use, and quote from them with an attribution to Dunara and a link to the page quoted. A travel agent, a journalist or an architect may use the material that way without asking.
The site is offered for the purpose it describes: understanding the property and making an enquiry. Submitting a form means the details in it are yours to give and are accurate, which matters most on the fields a kitchen or a spa will act on.
Automated collection of the site is fine when it is well behaved: a crawler that obeys the published robots file and requests pages at a human rate is welcome, and the sitemap lists every page in all five languages to make that easy.
Intellectual property
The text, the photographs, the architectural drawings, the typographic arrangement, the mark of five vertical strokes in a square, and the name Dunara belong to CLICK-MART LIMITED or are used by it under licence.
The drawings — the masterplan, the suite plans, the section through the water terraces, the spa circuit, the gym zoning, the capacity configurations and the build phasing — are the developer's own and were made for this project. They are published so a guest can read the building, and that is the use they are licensed for.
A press kit, with photographs at print resolution and the conditions attached to them, is sent by email on request. Reproducing a photograph commercially, or reusing a drawing in another project's material, needs written permission first.
What the published information is, and what it is not
A hotel website is a description of a moving target: a kitchen changes with the season and a rate changes with the week. These are the six places where the gap between the page and the night matters, and what we do about each.
A photograph shows the type, not the key. Two Dune Rooms of 42 m² face into the pine canopy from different positions on the same plan, so the light, the outlook and the furniture placement differ between them.
An interior may have been photographed with a finish, a fabric or a piece that has since been replaced. Where a difference is more than cosmetic we recaption the frame rather than leave it to be discovered on arrival.
Every plan on this site carries real dimensions, taken from the construction information. A building poured in situ has tolerances, so an as-built dimension can differ from the drawn one by a small margin — around two per cent on a room's long side.
If a dimension is load-bearing for your decision — a doorway for a wheelchair, a wall for a piece of furniture you are shipping — ask by email and we will measure the actual key you are being offered.
Every price on this site, including the from-rates of €480 for a Dune Room, €680 for a Pine Suite, €1 240 for an Atlantic Suite and €3 900 for the Lagoa Villa, is indicative: it is the lowest point of a range that moves with the season, the length of stay and the rate plan.
The only rate that binds either of us is the one written on your confirmation. Where a municipal tourist tax applies it is shown separately there, and Portuguese value added tax is included at the rate in force on the dates of your stay.
Service is included in every rate on this site, and no service charge is added to a bill at any of the five venues.
MIRANTE writes one tasting menu and changes it with what the boats and the fields give; a dish named on this site may not be on the pass on the night you sit down. BRASA's grill follows the same logic from a shorter distance.
The bar's list of 14 signature drinks and 6 zero-alcohol drinks is more stable, and the cellar of 640 references is a living document — a reference shown here may be finished. Treat both as the house's intent rather than an inventory.
A dietary requirement is the exception: told to us in advance, it is a commitment rather than an intention, and it is handled as described in the privacy notice.
A CASA serves from 07:00 to 23:00, LUMAR from 07:00 to 18:00, the bar from 16:00 to 01:00, MIRANTE at dinner from Tuesday to Saturday, and BRASA at lunch daily and at dinner from Thursday to Sunday.
On the Atlantic coast weather closes an open-sided pavilion from time to time, and a venue takes an annual maintenance period. Where a closure is planned we publish it on the dining pages before it happens; where the wind decides it on the day, the house moves the service indoors and tells you at breakfast.
Dunara is a new resort of nine pavilions and 88 keys, and the build is phased. Where a part of the estate described on this site is not yet open, the page says so and gives the quarter it is expected in, and the build pages carry the phasing drawing.
An expected date is an expectation. A booking is only ever taken against what is open on your dates.
Links out
Where this site links to something it does not control — a municipality's page, a registry entry, a supplier — the link is there because it is useful, and its content belongs to whoever published it.
A link is not an endorsement of anything else on the site it points at, and we have no way to know when a page at the other end changes. A broken or misdirected link reported by email is fixed in the next build.
Responsibility
We take care that this site is accurate and we accept responsibility for it in the terms the law sets. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else a consumer's rights cannot be signed away.
Beyond that, the limit is proportionate to what a website is. A figure on a page is a description; a confirmation is a promise. Where you act on an indicative rate, an indicative dimension or an expected opening date before a confirmation gives you a firm one, that is a risk the page itself names and we ask you to check rather than assume.
Where something on the site is wrong, tell us and we will correct it and, if the error touched a booking you hold, put the booking right. That is the remedy that is worth anything to you, and it is the one we offer first.
Availability, maintenance and security reports
The site is static and served from an edge network, which is what lets it answer quickly from several continents. Planned work is done between 02:00 and 04:00 Western European Time, when the forms are the only moving part and a submission can be retried.
If you find a security problem, email [email protected] with enough detail to reproduce it. We acknowledge within five working days, keep you informed while we fix it, and credit you by name if you would like that. Testing in good faith against this site, at a rate that does not degrade it for a guest, will not be met with a complaint from us.
Law and jurisdiction
These terms, and any dispute about this website, are governed by the law of England and Wales, where the publishing company is incorporated. The courts of England and Wales have jurisdiction, and that jurisdiction is non-exclusive.
If you are a consumer resident in the European Union, the United Kingdom or Switzerland, you keep every protection your own country's mandatory law gives you, including the right to bring a claim in the courts of the place where you live. Nothing above displaces that.
A stay at Dunara is a separate contract, with its own deposit, cancellation and liability terms. Those are the booking terms, and they take precedence over this page on anything to do with a reservation.
Changes to these terms
These terms are reviewed every twelve months, and are dated at the foot of the page each time. A change applies to use of the site from the date it is published, and never retrospectively to a booking already confirmed under earlier terms.
The terms that bind a stay
Deposit, balance, cancellation by rate plan, amendments, damage and the house rules are set out in the booking terms.